Payment Terms

Many Companies, even large well respected names, require payment in full up to 2 weeks before the job starts. What are Timbercraft's payment terms ?

We have always taken the view that this approach is fundamentally wrong and that customers should be allowed to retain substantial monies until a job is completed. This not only affords the client with financial leverage but it ensures the we, as a Company, remain focused upon finishing the work to the complete satisfaction of the client.

We require three phased payments:
a. Deposit with order
Every order is unique to that client and goods purchased by ourselves cannot readily be reused elsewhere, so we require a deposit with every order.
b. Interim payment.
We require a large payment when goods are delivered to site and pass into the possession of the client. We only deliver goods after the installation has begun. Deliveries are made in such a way as to minimise disruption to the client
c. Final payment.
All installations are monitored throughout by our Installations Supervisors. The relevant Customer Service Manager will only raise a final invoice when it has been ascertained the the clients are fully satisfied.