TREVASE LIMITED T/A TIMBERCRAFT PRIVACY POLICY

Trevase Limited T/A Timbercraft (hereinafter referred to as Timbercraft) is committed to protecting the privacy and security of your personal information. Our privacy policy sets out the way that we handle your personal data, and applies to anyone who buys our products or services.

The Information We Collect About You

Personal data includes any information about an individual from which that person can be identified. In order to fulfil our contract with you, we shall collect from you, then securely store and use the following types of information about you :

  • Identity Details such as name and title
  • Contact Details such as address, telephone number and e-mail address
  • Financial Details. We do not store personal bank details but do retain debit and credit card payment slips, which are stored securely.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religion, political views, sexual orientation or health).

How We Use Your Personal Information

We shall only use your personal information for the following purposes :

  • To administer and manage our relationship with you in order to fulfil our contract with you
  • To deal with any future enquiries we receive from you about that contract
  • For the purposes of recovery of a debt in the case of non-payment

We may share your personal information with third parties that perform services on our behalf, such as tradesmen. In certain circumstances, we may be required to share that information with other third parties such as

  • If we are legally obliged to, or in response to a request from a governmental authority
  • To protect the rights, property or safety of Timbercraft, our staff, our customers, or others
  • To protect your interests, or someone else’s interests
  • To recover an outstanding debt
  • During the sale or restructuring of the business

Your Rights In Relation To Your Personal Information

Under data protection laws, you have various rights, including rights to :

  • Request access to the personal information we hold about you (we may need to request specific information from you to help us confirm your identity and ensure your right to access the information)
  • Request us to amend any inaccurate personal information about you
  • Request us to delete personal information about you
  • Request us not to use your personal information for analytical purposes

Data Controller

Our Data Controller is Deb Tovey who can be contacted via deb@timbercraft.co.uk.

Data Retention

  • We shall store your information electronically and in the form of a paper file
  • The paper files are retained for 10 years and then securely destroyed
  • Electronic details are held on computers which are password protected. There is no time limit on the retention of these details so that they can be referred to if, for instance, you have a query in the future on the date the contracted work was carried out

Marketing

We do not pass any personal information on to third parties for marketing purposes

Website

We do not collect personal information from our website.

Other Sites and Social Media

Should you follow a link from our website or social media site to another site or service, our Privacy Policy no longer applies. Please read that third party’s privacy policy as we are not responsible for their data handling procedures.

Security and Storage

We shall do our best to protect your personal information and take appropriate measures against its unauthorised or unlawful processing, but cannot guarantee the security of any information which is transmitted to our website via an internet or similar connection

We shall notify you and any applicable regulator of a suspected breach of security where we are legally required to do so

Changes to the Privacy Policy

We may change our Privacy Policy from time to time and the latest version can be accessed on this page.